Today, the role of the customer support center extends beyond simply answering questions and providing information. With increasing call volumes; expanding agent responsibilities; and rising demands to deliver rapid, high-quality service, businesses can find it hard to keep up. That’s where today’s advanced customer software solutions come in. On the business side, a company must continue to give exceptional customer service in order to retain current customers and attract new ones. Current customers will need flexibility when possible, great customer service, and continued innovation so they do not fall behind the technological bandwagon as the economy recovers. They will need solutions that help them decrease their costs.
iblue Customer Support Software
iblue Customer Support Software is designed to simplify service-related interactions by coordinating and automating agent tasks, give agents all the tools they need to help customers, while giving managers complete visibility into department activities, agent performance, and service quality.
iblue Customer Support Software is an automated desktop application software which facilitates better customer service management by maintaining instant content synchronization, quick file system access and ready management of delivering customer service content even while working offline.
The iblue CSS supports just one method of login to the desktop application software ie as a staff.
The activities of the staff personnel are categorized in to
- Create: New branch, new brand of the product, new Ledger groups, new ledgers, new product, new product category, servicing company, ticket categories and users can be created in the iblue CSS.
- Manage: Managing (add new, delete, edit, update) whatever has been created by the staff personnel.
- Ticket Management : Create new tickets, new ticket categories, ticket log that holds the status of the ticket ie whether the ticketed issue has been allocated to a member of the support management personnel, and whether the ticket has been provided with service or solution to the customer.
- Accounts Management: All the transactions that has been done in providing service to the customer, like expenditures for the purchase of any items to fix the product, any revenue earned for servicing the customer and the like are managed by the staff in this customer support software.
